Privacy Policy

Last Updated: August 8, 2026

Shenzhen Hysincere Battery Co., Ltd. (“Hysincere,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit the Hysincere website, browse our products and services, submit a project inquiry, request a quotation, upload project materials, communicate with our team, or otherwise interact with us.

Our website is primarily intended for business customers, purchasers, distributors, project customers, and other professional users.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request such consent separately.


1. What We Mean by Personal Information

“Personal information” or “personal data” means information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to an identifiable individual.

Information that has been irreversibly anonymized or aggregated so that it can no longer reasonably identify an individual generally is not treated as personal information under this Privacy Policy.


2. Data Controller / Responsible Entity

Where Hysincere determines the purposes and means of processing personal information collected through our website and business communications, the responsible entity is:

Shenzhen Hysincere Battery Co., Ltd. Brand: Hysincere Website: hysincere.com


3. Information We Collect

3.1 Information You Provide to Us

We may collect information you voluntarily provide when you:

  • submit a contact form;
  • submit a project inquiry;
  • request a quotation;
  • request samples;
  • inquire about OEM, ODM, or custom battery projects;
  • inquire about distribution, wholesale, or supply opportunities;
  • contact our sales or technical team;
  • communicate with us by email, telephone, WhatsApp, online chat, or other channels;
  • upload drawings, specification sheets, battery labels, installation photos, or other project files.

This information may include:

  • name;
  • company name;
  • job title or business role;
  • email address;
  • telephone number;
  • WhatsApp or other contact information;
  • country or region;
  • application information;
  • product requirements;
  • battery chemistry;
  • voltage;
  • capacity;
  • dimensions;
  • charge and discharge current;
  • BMS requirements;
  • communication protocol requirements;
  • connector, wiring, or enclosure requirements;
  • estimated purchase quantity;
  • sample quantity;
  • target market;
  • destination country or region;
  • delivery or project schedule;
  • certification requirements;
  • inquiry or message content;
  • other information you choose to provide.

Please do not submit sensitive personal information that is unrelated to your business or project requirements through our general website forms.


4. Information We Collect Automatically

When you visit our website, we or service providers acting on our behalf may automatically collect certain technical and usage information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • screen or device information;
  • referring website or page;
  • advertising source;
  • pages visited;
  • time spent on pages;
  • clicks and interactions;
  • form interactions;
  • approximate geographic location;
  • cookies or similar identifiers;
  • advertising campaign and conversion information;
  • website error and performance information.

We use this information to operate and secure our website, understand website usage, measure advertising effectiveness, and improve the user experience.


5. How We Use Personal Information

We may use personal information for the following purposes.

Business and Project Communications

To:

  • respond to inquiries;
  • process quotation requests;
  • evaluate project feasibility;
  • recommend suitable battery products;
  • evaluate OEM or ODM requirements;
  • provide technical support;
  • arrange samples;
  • prepare specifications, quotations, or technical proposals.

Managing Business Relationships

To:

  • communicate about project progress;
  • coordinate samples, production, and delivery;
  • provide pre-sales and after-sales support;
  • manage relationships with customers, distributors, suppliers, and business partners.

Improving Our Website and Services

To:

  • analyze website usage;
  • improve website functionality;
  • improve product pages and user experience;
  • understand which products, applications, and content are most relevant to visitors.

Advertising and Marketing

To:

  • measure the effectiveness of Google Ads and other advertising campaigns;
  • record legitimate advertising conversions;
  • optimize advertising and marketing activities;
  • send business or marketing communications where permitted by applicable law.

Security and Compliance

To:

  • prevent fraud, spam, or abuse;
  • maintain website and IT security;
  • enforce agreements;
  • maintain necessary business records;
  • comply with applicable legal, regulatory, or judicial requirements.

6. Legal Bases for Processing

Depending on your location, the processing activity, and applicable law, we may rely on one or more of the following legal bases.

Consent

Where required, we may process information based on your consent, including for:

  • non-essential analytics cookies;
  • advertising cookies;
  • certain marketing communications.

Where applicable, you may withdraw your consent.

Contract or Pre-Contractual Steps

We may process information where necessary to respond to your request or take steps toward a business relationship, including when:

  • you request a quotation;
  • you submit a battery project;
  • you request samples;
  • you request evaluation of a custom battery solution;
  • processing is necessary to perform an existing agreement.

Legitimate Interests

Where permitted by applicable law, we may process information based on legitimate business interests, including:

  • operating and improving our website;
  • responding to legitimate B2B inquiries;
  • improving our services;
  • maintaining security;
  • preventing fraud;
  • managing reasonable business relationships.

Legal Obligations

We may process information where necessary to comply with applicable legal requirements, including accounting, tax, import/export, regulatory, and lawful government or judicial requirements.


7. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies.

These technologies may include:

Essential Cookies

Used for basic website operation, security, and core functionality.

Functional and Preference Cookies

Used to remember language, region, or other website preferences.

Analytics Cookies

Used to understand how visitors use our website and to improve website performance and content.

Advertising and Conversion Cookies

Used to:

  • measure the effectiveness of Google Ads and other advertising;
  • determine whether advertising leads to inquiries or other conversions;
  • improve advertising and marketing analysis.

Where applicable law requires consent, non-essential cookies will be activated in accordance with your consent choices.

Where available, you may manage applicable preferences through our cookie settings or your browser settings.


8. Google Analytics, Google Ads, and Google Tag Manager

We may use Google services including:

  • Google Analytics;
  • Google Ads;
  • Google Tag Manager;
  • Google advertising and conversion measurement technologies.

These services may process information such as:

  • IP and device information;
  • browser information;
  • pages visited;
  • advertising interactions;
  • referral source;
  • approximate geographic location;
  • conversion events;
  • cookies or other online identifiers.

We use this information for website analytics, advertising measurement, and marketing optimization.

Where applicable law requires user consent, non-essential analytics and advertising technologies will operate in accordance with the user's cookie and privacy choices.

Information processed by Google is also subject to Google's applicable privacy terms and policies.


9. Advertising and Conversion Measurement

We may use advertising platforms to promote Hysincere products and services to potential business customers.

If you interact with an advertisement and subsequently visit our website or submit a project inquiry, advertising and analytics technologies may record an associated conversion event.

This helps us understand:

  • which advertising generates relevant visits;
  • which search terms may relate to customer needs;
  • which campaigns generate project inquiries;
  • how we can improve advertisements and landing pages.

We do not intentionally transmit unnecessary sensitive personal information contained in project forms through advertising tracking tags.


10. Contact Forms, Project Inquiries, and Quotation Requests

Hysincere provides B2B battery solutions, and technical information may be necessary to evaluate customer projects.

When you submit a project inquiry, we may use information such as:

  • application;
  • voltage;
  • capacity;
  • normal and peak current;
  • battery dimensions;
  • operating temperature;
  • BMS requirements;
  • CAN, RS485, or other communication requirements;
  • connectors and wiring;
  • estimated quantity;
  • destination country;
  • certification requirements.

This information helps us determine whether a standard or customized battery solution may be appropriate for your project.

Submitting an inquiry, quotation request, or sample request does not by itself create a contractual relationship or guarantee that we can accept a project.


11. Uploaded Project Materials

You may provide project-related materials such as:

  • drawings;
  • specification sheets;
  • product photographs;
  • installation photographs;
  • battery labels;
  • spreadsheets;
  • technical documents;
  • other reference files.

We use these materials to evaluate and process your project requirements.

You should ensure that you have the right to provide such materials and avoid providing unnecessary personal or confidential information.

If materials contain third-party confidential information, trade secrets, or other protected content, you are responsible for ensuring that you have appropriate authority to disclose them.


12. Online Chat and Communication Tools

If our website provides online chat, instant communication, or similar third-party communication functions, the relevant service provider may process information you voluntarily provide and technical information necessary to provide the service.

We may use this information to:

  • respond to inquiries;
  • provide customer support;
  • follow up on projects;
  • improve business communication.

13. How We Disclose Personal Information

We do not sell personal information to advertisers for monetary consideration.

To operate our website and conduct our business, we may disclose or allow limited information to be processed by service providers, including:

  • website hosting providers;
  • CDN and network providers;
  • website technology providers;
  • analytics providers;
  • advertising and conversion measurement providers;
  • email providers;
  • online chat providers;
  • form-processing providers;
  • cloud service providers;
  • CRM or customer management providers;
  • technical support providers;
  • logistics and transportation providers;
  • professional advisers;
  • regulatory or government authorities where legally required.

Service providers should process information only as reasonably necessary to perform relevant services and subject to applicable contractual and legal requirements.


14. Sale, Sharing, and Targeted Advertising

Hysincere does not sell personal information for monetary consideration.

However, we may use analytics, advertising, and measurement providers that process certain cookie identifiers, device information, or online activity information as described in this Privacy Policy.

In some jurisdictions, “sale,” “sharing,” or processing for “targeted advertising” may have specific legal meanings.

Where applicable law provides you with a right to opt out of certain sales, sharing, or targeted advertising activities, we will provide and honor applicable choices as required by law.


15. Business Transfers

If Hysincere is involved in a:

  • reorganization;
  • merger;
  • acquisition;
  • financing transaction;
  • sale of assets;
  • business transfer;
  • joint venture;
  • or similar corporate transaction,

information associated with the relevant business may be transferred as part of that transaction.

Any such processing will remain subject to applicable law and appropriate safeguards.


16. International Data Transfers

Hysincere serves customers in multiple countries and regions.

As a result, personal information may be processed or accessed in countries other than your own, including:

  • China;
  • countries where our service providers operate;
  • other locations relevant to a particular project or business relationship.

Data protection laws may vary between countries.

Where required by applicable law, we will take reasonable and appropriate measures to protect personal information transferred or processed internationally.


17. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

Retention periods may depend on:

  • whether an inquiry remains active;
  • whether a project has been established;
  • the duration of a customer or supplier relationship;
  • order and transaction requirements;
  • accounting, tax, and import/export record requirements;
  • after-sales support;
  • dispute resolution;
  • applicable legal and regulatory requirements.

When there is no longer a reasonable business or legal need to retain information, we will handle it in accordance with applicable retention and deletion practices.


18. Data Security

We use reasonable technical and organizational safeguards designed to reduce the risk of:

  • unauthorized access;
  • unlawful disclosure;
  • accidental loss;
  • misuse;
  • alteration;
  • damage.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

If you need to provide highly confidential commercial information, we recommend contacting our business team first to determine an appropriate transmission method.


19. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information, including the right to:

  • request access to personal information;
  • receive a copy of certain personal information;
  • correct inaccurate or incomplete information;
  • request deletion where applicable;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • object to certain direct marketing;
  • request data portability where applicable;
  • opt out of certain targeted advertising, sale, or sharing where applicable;
  • lodge a complaint with an applicable data protection authority.

These rights may be subject to legal conditions, limitations, and exceptions.


20. Verification and Response to Privacy Requests

To protect personal information from unauthorized access or deletion, we may request information reasonably necessary to verify:

  • your identity;
  • your contact information;
  • your inquiry or business relationship with Hysincere.

We aim to respond to verified and valid privacy requests within the timeframe required by applicable law.

Where permitted, particularly complex or numerous requests may require additional time, in which case we will provide notice where required.


21. Marketing Communications

If you subscribe to or consent to receive marketing or business communications, you may opt out using an unsubscribe mechanism provided in the communication or by contacting us.

Even after you opt out of marketing communications, we may continue to send non-marketing communications related to:

  • existing inquiries;
  • quotations;
  • samples;
  • orders;
  • projects;
  • deliveries;
  • after-sales service;
  • existing business relationships.

22. Children's Privacy

The Hysincere website is primarily intended for B2B and professional use and is not directed to children.

We do not knowingly collect children's personal information for commercial or marketing purposes.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review and address the matter in accordance with applicable law.


23. Third-Party Websites and Services

Our website may contain links to third-party websites, social media services, maps, platforms, or other services.

Third parties maintain their own privacy policies and data processing practices.

We encourage you to review the relevant privacy policies before providing personal information through third-party services.

Except as otherwise required by law, Hysincere is not responsible for the independent privacy practices of third-party websites.


24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our website;
  • changes in data processing practices;
  • new technologies or services;
  • changes to advertising or analytics tools;
  • legal or regulatory developments;
  • changes to our business.

The updated version will be posted on this page and the “Last Updated” date will be revised.

Where changes are material and applicable law requires additional notice, we may provide an appropriate additional notice.


25. Contact Us

If you have questions about this Privacy Policy, our processing of personal information, or your applicable privacy rights, please contact:

Shenzhen Hysincere Battery Co., Ltd.

Brand: Hysincere

Address:

Room 611, Building D, Bantian International Center, No. 5 Huancheng South Road, Bantian Street, Longgang District, Shenzhen, China

Email:

info@hysincere.com

Telephone / WhatsApp:

+86 134 1879 9682

Website:

hysincere.com

For privacy-related requests, we recommend using the email subject:

“Privacy Request”

Effective Date: August 8, 2026